Allison
Customer Service
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"Old School Customer Service" is her middle name.
She'll take your call, handle your paperwork and make sure everything is getting done on schedule - and she'll do it all with a smile. You simply won't find anyone more friendly or conscientious. |
Dave
Repair Tech
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Nothing fancy here. "Function Over Form" - is the phrase of the day.
Everyday restrings are the bread and butter of our repair shop but Dave really shines when challenged by some specialty repair or cut-down. He is a little embarrassed - and a little bit proud to say that he has been doing this sort of thing for over 30 years. |
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Cindy
Repair Tech
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Shades are in her blood - literally. Her blood is made up partially of shades. That is why she has an uncanny ability to repair them,
She pulls up promptly at 11:19 am and doesn't leave until the work is all done - or until we send her home. She never complains about the hard repairs either - so bring 'em on! |
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Cindy at home baking during the Coronavirus stay at home order. |
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Marvin
Repair Tech
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Instead of binging his way through another series on Netflix, Marvin decided to end his retirement and come set a new world record here at ShadewoRx.
While the Guinness people have yet to certify it, we are QUITE SURE that Marvin holds the world record for most shades repaired by any individual. We line 'em up and he repairs them. Like clockwork. Wanna know another fact that has not been certified? Marvin has used more than a half million miles of cord since we started keeping track. That is enough to go to the moon and back! He is so fast that he has decided to only work 2 days per week so not to make other retirees look lazy. |
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Ben
Repair Tech
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Look no further than your own front door when looking for a new hire.
Ben came to us right off the streets - but not what you might be thinking. He was our FedEx driver. We convinced him we could reduce the wear and tear on his sneakers if he would come work with us - and he fell for it! While he didn't come with decades of window covering experience, he did come with a tremendous work ethic that more than made up for it. It didn't take long before Ben was doing some of the most difficult repairs we do. In fact, he is now our motorization and cut-down specialist. He re-wrote the book on PowerRise 1.0 motorization rebuilds. If you don't know what that is, go buy his book. |
Erin
Customer Service
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Erin is the Master of our Disaster!
She has been instrumental in organizing the throughput of the shop during the challenging "Coronavirus" workload we are experiencing. Besides being an exceptional organizer, she is quite the favorite of the customers. Most all of the recent 5 star reviews mention her specifically. We thought we were pretty strong in the "customer service" area before she came along. Turns out we were only so-so. She has really elevated our game. 😁 |
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Jason
Repair Tech
Jason's is also a new addition to the team - but don't call him that because he hates 80's boy bands. JK
Until we figure him out, we will leave his bio unwritten.
Until we figure him out, we will leave his bio unwritten.
Jason is very "brand aware" and never stops promoting.
Even when shut down by Governor's order. |
Jason at home reading during the Coronavirus stay at home order.
The book - "Mastering The Art Of Shade Repair" |
