Allison
Customer Service
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"Old School Customer Service" is her middle name.
She'll take your call, handle your paperwork and make sure everything is getting done on schedule - and she'll do it all with a smile. You simply won't find anyone more friendly or conscientious. |
Dave
Repair Tech
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Nothing fancy here. "Function Over Form" - is the phrase of the day.
Everyday restrings are the bread and butter of our repair shop but Dave really shines when challenged by some specialty repair or cut-down. He is a little embarrassed - and a little bit proud to say that he has been doing this sort of thing for over 30 years. |
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Marvin
Repair Tech
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Instead of binging his way through another series on Netflix, Marvin decided to end his retirement and come set a new world record here at ShadewoRx.
While the Guinness people have yet to certify it, we are QUITE SURE that Marvin holds the world record for most shades repaired by any individual. We line 'em up and he repairs them. Like clockwork. Wanna know another fact that has not been certified? Marvin has used more than a half million miles of cord since we started keeping track. That is enough to go to the moon and back! He is so fast that he has decided to only work 2 days per week so not to make other retirees look lazy. |
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Erin
Customer Service
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Erin is the Master of our Disaster!
She has been instrumental in organizing the throughput of the shop during the challenging "Coronavirus" workload we are experiencing. Besides being an exceptional organizer, she is quite the favorite of the customers. Most all of the recent 5 star reviews mention her specifically. We thought we were pretty strong in the "customer service" area before she came along. Turns out we were only so-so. She has really elevated our game. 😁 |
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Jason
Repair Tech
Jason has been with us for over 2 years now and it is safe to say that he is a workaholic.
We are feeling guilty about it but we have made a conscious decision against doing an intervention.
We will cope with our decision as best we can while we continue to take advantage of him at every turn.
One day he will read this and quit.
Until then, come check him out.
He is amazing!
We are feeling guilty about it but we have made a conscious decision against doing an intervention.
We will cope with our decision as best we can while we continue to take advantage of him at every turn.
One day he will read this and quit.
Until then, come check him out.
He is amazing!
Jason is very "brand aware" and never stops promoting.
Even when shut down by Governor's order. |
Jason at home reading during the Coronavirus stay at home order.
The book - "Mastering The Art Of Shade Repair" |
